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I need help urgently

No matter what you’re up against, you are not alone. If you are going through a difficult time and need someone to talk to, we are here to help. Reach out to LifeLine Johannesburg for confidential and non-judgmental counseling.

Call 0861 322 322

​Free 27/7 crisis line

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We are here to help

Whatever you are going through, we are here to listen. Reach out to our counsellors and get help without any judgment. Our counsellors work as a team to help you improve your quality of life and find successful solutions to your mental health issues.

Ready to take the first step? Reach out and get help today!

Call 0861 322 322

Free 27/7 crisis line

If it's an emergency call 10111 or your local police station

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We’re here to listen

Having a low mood and struggling to cope with daily stresses are signs of pain and distress. We are here to help you find a way through your most challenging moments. Whatever you choose to share with us, our trained lay counsellors won’t judge you.

Common Questions

It's normal to have concerns about what to expect during counseling sessions. Here are some of the most frequently asked counselling questions and answers.

What can I expect when I reach out?

Our trained counsellors are there to listen and provide you with the emotional support you need. Once you have submitted your request for counselling online, you will be assigned to a counsellor. You and the counsellor will arrange a suitable time to meet either at LifeLine Johannesburg or online. Due to the volume of requests we receive, the waiting time can vary from a day or two up to two weeks.

What does a counselling session look like?

In a counselling session you can speak about what is on your mind. No matter how overwhelming it may feel, our trained counsellors are here to facilitate the counselling process with you. You don’t have to provide any personal details that reveal your identification. Your privacy is important to us. Our counsellors are trained to work with you, so that you can grow and find your own solutions. We provide up to 4 sessions. Each session is an hour long.

Who will I be speaking to?

Whether you contact us by phone or text, you will be connected to one of our counsellors who has been trained to assist you. They have received the necessary training to support, listen to, and assist you.

What is the cost of the counselling sessions?

Counselling is free, however we do appreciate donations. Consider donating or signing up to MyVillage to contribute. Click here for more information.

Is confidentiality guaranteed?

Confidential counselling is the fundamental pillar of Lifeline Johannesburg. We understand the sensitivity of the information shared during the counselling process and assure you that it will not be disclosed to any external party beyond the counselling session. Your privacy is of utmost importance to us. Please review our POPIA statement >

How do you know you need help?

Sometimes the signs are obvious, and sometimes they are not.

Here signs to look out for:

  • If you have experienced a traumatic event and it's bother you

  • Loss of a loved one, job loss, divorce, and breakups can all cause emotional distress.

  • Struggling with everyday stress.

  • Difficulty maintaining healthy relationships.

Other signs you may be struggling:

  • Feeling lonely

  • Feeling very emotional

  • You are less productive.

  • Helpless feelings

  • Sad/depressed

  • Hopeless feelings

  • Feeling empty / disconnect

  • Overwhelmed by life's general stress.

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