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Who, what, when, why & how of LifeLine

"Offering face-to-face counselling, trauma debriefing & telephone counselling to the community at no cost"

Why there is a need for our service?

  • High levels of crime and violence, (including domestic violence) and the HIV/AIDS pandemic compound the impact of stress and pressure of people living in South Africa. This has led to a marked increase in the number of people who are in need of support and counselling in order to manage their lives and relationships - and to contribute more fully to the community
  • The increase in the need for face-to-face counselling, trauma debriefing and telephone counselling to be available to the community at no cost for those who are unable to pay for such support
  • Our community relies on the Johannesburg centres for its totally professional and experienced capabilities in counselling ability and dealing with trauma

What services are offered?

LifeLine provides a 24 hour confidential crisis intervention service available at no cost to all sectors of the community regardless of race, religion or social standing and regards itself as an emotional First Aid station. A wide range of counselling services are offered throughout the Greater Johannesburg area. Centres are located in Norwood, Johannesburg and Alexandra and Soweto. These centres offer the following additional specialised services:

  • face-to-face counselling by appointment
  • trauma debriefing
  • rape counselling
  • support groups, particularly in Alexandra and Soweto
  • retrenchment counselling
  • training/outreach programmes for other welfare organizations, and the broader community
  • education and awareness programmes for schools in rape, trauma and life skills issues
  • commercial skills training courses to business, schools and universities in communication, basic counselling skills, stress management and life skills.

How much does it cost to use LifeLine counselling services?

Absolutely NOTHING bar the cost of your telephone call.

How many calls do we get?

Click here to see some stats.

Where are we?

Click here for contact details

What Projects in the community do we run?

  • Wise Choice Projects for youth in Alexandra and Soweto
  • Establishment of satellite centres in previously disadvantaged communities
  • Peer counsellor training for youth in Alexandra and Soweto
  • AIDS / HIV counselling

How did we get here? - History of the organisation

LifeLine Johannesburg established in 1969 and affiliated to LifeLine Southern Africa and LifeLine International. In Southern Africa there are 18 LifeLine centres, along with thirteen outreach centres, co-ordinated nationally to extend help to each other and to the individuals in need throughout the country.
LifeLine is used as a referral by many other community based organisations throughout Southern Africa. LifeLine recognises the importance of, and is actively involved in developing networks and partnerships with other non profit organisations (NPO's), business and Government.

For more information, visit the National LifeLine website

What is our Mission Statement?

  • Providing accessible and confidential 24 hours counselling services
  • Identifying and facilitating the establishment of self-sustaining community development programmes
  • Actively developing networks and partnerships with other NPOs, business and Government
  • Promoting emotional intelligence and well-being through personal skills development
  • Conducting professional training and skills development within the private and public sectors

Who do we work with?

LifeLine in Johannesburg, Alexandra and Soweto is affiliated to LifeLine Southern Africa and LifeLine International We network and work with:

  • Aids Link Consortium
  • National Network for Violence against Women
  • Employee Assistance Programme
  • Township Aids Project
  • Rape Forum
  • Community Policing Forum
  • Business against crime
  • Victim Empowerment Programme

Who refers to LifeLine after hours:

  • 702 Radio HelpLine
  • People Opposed to Women Abuse
  • ChildLine
DISCLAIMER  |  ©2005 LifeLine JOHANNESBURG